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Investigation

FAQ

Get your money back from Social Media Scams

Helping you recover funds from social media scams

Some of the frauds we investigated

What is a social media scam?

How a social media scam starts 

Scams can begin across any platform (X, Facebook, Instagram) or through fake social media sites. Scammers create fake accounts pretending to be businesses, influencers, or even friends, targeting anyone who can be deceived by these fraudulent profiles.

How they contact you 

Social media scammers pose as trusted businesses, public figures like Martin Lewis or Elon Musk, or even your friends and family. Their goal? To gain your trust and exploit it. They create fake websites and apps that mimic real ones, using familiar logos and branding to steal login details, personal data, and financial information.

How they get your funds

Scammers are experts at deception. Once they gain your trust, they strike with clever tactics to steal your money. One common method is phishing. Fraudsters create fake websites and apps that look just like real ones, complete with official logos and branding. Their aim is to trick you into handing over your login details, personal information, or financial data. Romance scams take a more personal approach. Scammers set up fake profiles on social media and dating apps like Tinder, using stolen images to appear attractive and trustworthy. They pull victims in with flattery and affection - a tactic known as "love bombing." Then comes the ask: a sudden financial crisis, an urgent plea for help, a request for money. And once you send it, they often come back for more. These scams can have devastating consequences, both financially and emotionally.

How to identify a potential social media scam

As you may be aware, the U.S. Department of Justice (DOJ) and the FBI have conducted an investigation into a number of recovery companies, including Payback. Payback fully cooperated with the authorities throughout their investigation, and we are pleased with their decision to return our website in order to resume our operations in the US.

This inquiry into Payback was an opportunity for us to perfect our product and services and ensure stricter compliance with applicable US law. We look forward to continuing our work helping victims of online scam get their money back.

Your money back guarantee

Retrieving your losses can be a lengthy process, and it all starts with our investigation. Therefore, we must have your trust every step of the way. So, if for any reason you are doubtful, you can ask for a full refund within 14 business days.*

How to identify a potential social media scam

Repeated requests for money

Fraudsters often create emotional or urgent scenarios to pressure victims into sending money. They might claim to be selling high-return investments, needing funds for medical treatment, or facing a crisis. Be especially cautious of anyone requesting bank transfers, cash payments, or cryptocurrency, especially if you’ve only interacted with them online.

Bare social media profiles 

Fake accounts often have little substance. They may feature a handful of generic images, vague bios, or minimal personal details. Engagement on their posts can also seem suspicious. Watch out for repetitive or overly generic comments from the same people.

Refusing direct communication 

Reluctance to engage in phone calls, video chats, or in-person meetings is a major red flag. Scammers will often make excuses to avoid revealing their true identity, such as poor internet, personal issues, or scheduling conflicts. Genuine people have no reason to avoid direct communication.

Let's start your investigation!

Get in touch and our team of experts will work tirelessly until they provide you the tools you need to get your money back.

Retrieve your money from a scam!

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The types of scams we can help you with

Binary Options

Digital Currency

Forex

Property scams

Credit card phishing

Stock trading

Romance

Other scams

More about Payback and our Fraud Investigation Services

About Payback

PayBack has only one mission: to protect people from frauds and scams online worldwide, whatever it takes. We help victims of online fraud retrieve what is rightfully theirs using our Investigation Reports and tailored Action plans. Although several types of scams have stood the test of time and are constantly growing in number of victims, new scams constantly pop up. Our job is to stay updated on both old and new scams to help the victims and inform our clients on how to stay safe in the future. We aim to be the number one company in the world to whom people can turn when they try to protect themselves from scams or when they need the tools to fight back after being a victim.

Very often, recovering losses from a scam doesn’t require a lawyer, court, or the legal system in general. Processes such as ADR allow one to retrieve money lost to a scam without a lengthy legal procedure. Yet to do that, one needs to be familiar with the ADR process, with the intricacies of the bodies involved, and armed with the needed evidence. This is where our Investigation Reports come in handy. The investigation report not only finds and gathers all the needed evidence in one place, but it also provides a suggested Action Plan that guides our clients through the retrieval processes (such as ADR) and shows them step-by-step how to navigate them and what exactly they should do to retrieve their losses.

Unfortunately, no. For example, some scams involve people taking cash from their victims. Such cases rarely have a successful outcome, and we make sure people who come to us with such cases know it. It is very important to us to be transparent with our clients, and we make sure to give them an honest and straightforward assessment of their case and what we believe they can expect in terms of retrieval of losses. So, if we believe you can do nothing to retrieve your money, we will tell you so immediately.

This is exactly why our “Free consultation call” practice is in place. It gives you a chance to tell us what happened and get our initial thoughts free of charge. Once we present our opinion and similar cases we’ve dealt with before, you can make a more educated decision about whether our services are for you or not. So, before making a decision, secure a free consultation, and let’s move on from there.

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